FAQs
Why is the Penrose Mattress so special?
The team behind Penrose has been designing and building mattresses for hotel rooms since 2015, helping to deliver great sleep to hotel guests across the country. Now with the Penrose H1 American Hybrid Mattress, we're able to apply that experience to building the best possible mattress for our customers.
This mattress pairs cushioning memory foam with a responsive pocket coil base to offer a mattress that's perfectly in the sweet spot - not too hard, not too soft, not too bouncy, not too dead. The result is a better night's sleep for you, for years and years.
How does the Penrose Mattress feel?
The Penrose H1 American Hybrid Mattress is a medium-firm, about a 6 out of 10 firmness. Because it pairs both cushioning memory foam with a supportive pocket coil base, it also provides great pressure-relief along with the full body support that your body needs.
Does the mattress work with a box-spring / platform / bed slats / adjustable base?
Yes, the Penrose Mattress works on any firm, flat surface. You can place it on a platform bed, on a boxspring or foundation, or directly on bed slats as long as they're not more than 3" apart. The mattress is also fully compatible with adjustable bases and movable beds. The Penrose Mattress can be used with a murphy bed solution. Contact us at hello@penrosemattress.com with any questions.
What is your mattress made of?
The Penrose H1 American Hybrid Mattress is made of three layers of viscoelastic memory foam, on top of a steel pocket-coil base. The cover is a durable polyester ticking fabric.
Where is the mattress made?
Our Penrose Mattress is assembled in Connecticut and Massachusetts, using materials made on-site along with foam poured in other facilities.
Where can I try the mattress offline?
We ship directly to your door with a 99-night home trial, making it as easy as possible for you to try our mattress where it really matters, in your bedroom.
Does the mattress sleep hot?
No, the Penrose H1 American Hybrid Mattress uses a breathable foam with cooling gel particles embedded into the surface. This prevents the mattress from trapping your body heat and getting stuffy or hot throughout the night.
What size is your mattress?
Our mattress is 12.5" tall, and we follow US sizing standards:
Twin - 39 x 75”
Twin XL - 39 x 80”
Full - 54 x 75”
Queen - 60 x 80”
King - 76 x 80”
California King - 72 x 84"
What kinds of beds or frames does the mattress work with?
Our mattress works on any flat surface - boxsprings, flat platforms, bed slats, or adjustable bases. The only thing that won’t work is an empty metal frame without cross slats.
What are your bedding products made of?
Our pillows and comforters are made with 100% cotton and .9 denier down alternative clusters. We found this to offer the best balance of softness, warmth, and weight.
Where are your bedding products made?
All pillows and duvets are filled and finished in Southern Ohio.
How much does shipping cost?
Shipping is free on every order. For mattresses, you can also choose in-home installation for $149 – our delivery team sets the mattress up in your room, takes away the packaging, and can remove your old mattress.
How long does delivery take?
Mattresses ship via FedEx directly to your door and typically arrive in 3–10 business days. If you choose in-home installation, allow an extra 4–5 days; we'll call you to schedule a time that works for you. Bedding orders typically arrive in 3–7 business days.
Where can you ship?
We ship anywhere in the United States.
How long do I have to try out my new mattress?
We offer a 99-night home trial. If you're not happy with your Penrose Mattress, for any reason, you can return it for a refund in this time. All mattress returns are subject to a $50 processing fee. We'll contact you to arrange for your mattress retrieval or disposal.
We do suggest that you sleep on your new mattress for a couple weeks before making a final decision though, as you need enough time to adjust to a new mattress.
How long do I have to try out my new bedding?
Unless otherwise stated all bedding, sheeting, and down products have a 60 day risk-free trial period. New or gently used bedding products can be returned or exchanged within 60 days of receipt of your order.
To initiate a return or exchange please email us at hello@penrosemattress.com
How do I return or exchange a product?
Email us at hello@penrosemattress.com and we'll arrange your return or exchange.
What is your mattress warranty?
We warrant our mattresses against defects in material and workmanship for 10 years from the date of purchase, so long as the mattress is used normally for its intended purposes in your home and on a properly supportive base. Covered defects include visible sags and indentations of more than 1", any splits or cracks in the foam material, or any other defects that render the mattress unusable and that are not caused by improper use.
For full warranty details, or to redeem a product warranty, please contact us at hello@penrosemattress.com.
Do you offer payment plans or financing?
Yes. At checkout you can choose Shop Pay Installments to split your purchase into smaller payments – either four interest-free payments or monthly installments, depending on your order and eligibility. Checking your options won't affect your credit score, and you'll see the exact terms before you confirm.