Shipping policy
SHIPPING POLICY
Free shipping
Penrose Mattress Co. offers free shipping on all products anywhere in the United States. We do not currently ship internationally or to PO boxes.
Mattress delivery options
We offer two ways to receive your mattress.
Standard delivery — free. Your mattress ships directly to your door via FedEx and typically arrives in 3–10 business days. The mattress is compressed and packaged for shipping and arrives in a 20" x 20" x 45" box. One person can usually handle moving and unpacking it, though we recommend two people if the box needs to go up or down stairs.
In-home installation — $149. Our delivery team brings your mattress to the room where it will live, sets it up on your bed, removes all packaging and debris, hauls away your old mattress if you'd like, and cleans up afterward. After you place your order, we'll call you to schedule installation at a convenient time, typically within 4–10 business days of purchase.
Customers in more remote areas may experience slightly longer delivery times.
Bedding delivery
Pillows, comforters, and other bedding products ship via FedEx at no cost, and typically arrive within 3–7 business days.
Processing time
Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays begin processing the next business day. You'll receive a confirmation email with tracking information once your order ships.
Shipping carriers
We partner with carriers we've tested and trust. We use FedEx for direct-to-door shipping and RXO for in-home installations. In select cases we work with Mattress Disposal Plus for removal of old mattresses and recycling of returns.
Delivery estimates
All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, weather, or other events outside our control. For standard shipments, title and risk of loss pass to you when the product is transferred to the carrier. For orders including in-home installation, title and risk of loss pass to you upon completion of delivery and setup.
Damaged or missing shipments
Please inspect your order when it arrives. If anything is damaged in transit, incorrect, or missing, contact us at hello@penrosemattress.com or 888-903-8673 within 7 days of delivery and we'll make it right.
Incorrect addresses
Please double-check your shipping address at checkout. We're not able to reroute a package once it's in transit, and orders returned to us due to an incorrect or undeliverable address may be subject to reshipment costs.
Returns
For information on returns and exchanges, see our Refund Policy.
Questions? Contact us at hello@penrosemattress.com or 888-903-8673.