Shipping & returns
1. Shipping fees
Penrose Mattress Company offers free shipping of all products, anywhere in the USA.
2. Mattress shipping options
We provide two options for mattress delivery.
We offer free express shipping, directly to your door via FEDEX in 3-10 business days. The mattress will be compressed and packaged for shipping, and will arrive in a 20x20x45" box. One person can typically handle moving and unpacking the mattress, but we recommend having at least two people if you want to move the box up or down stairs.
In addition, we also offer full in-home installation service for a fee of $149. Our delivery team will bring your mattress into the room where it will live, set it up on your bed, remove all packaging and debris, haul away your old mattress (if you don't want it anymore), and clean up after themselves. After placing your order, we'll call you to arrange installation at a time that's convenient for you, typically within 4-10 business days after purchase. Customers living in more remote areas may see slightly longer shipping times.
3. Bedding products shipping
We ship all bedding products directly to customers via FEDEX.
4. Trial, returns & exchanges policy
All our mattresses feature a 99-day home trial. If you're not satisfied, for any reason, we're happy to offer returns or exchanges within this period. Mattress returns are subject to a $50 processing fee. We'll contact you to arrange for retrieval or disposal of the mattress.
Unless otherwise stated all bedding, sheeting, and down products have a 60 day risk-free trial period. New or gently used bedding products can be returned or exchanged within 60 days of receipt of your order.
To initiate a return or exchange please email us at hello@penrosemattress.com
5. Shipping carriers
We partner with only the most trusted shipping carriers, and spent significant time testing teams to identify the best partners. We use FEDEX for direct shipping, and partner with RXO for in-home installations. In select cases, we work with Mattress Disposal Plus for removal of old mattresses and recycling of returns.
Updated December 2025