Refund policy
Returns
We want you to love your Penrose mattress. Every mattress comes with a 99-night home trial, which means you have 99 nights after delivery to decide whether it's right for you. If it isn't, contact us within that window for a return or exchange.
Bedding products — pillows, comforters, and sheeting — come with a 60-day risk-free trial. New or gently used bedding may be returned or exchanged within 60 days of receiving your order.
To start a return, contact us at hello@penrosemattress.com. We'll arrange everything from there — please don't ship anything back before contacting us.
Return fees
Mattress returns are subject to a $50 processing fee, deducted from your refund. There is no fee to return bedding products.
How mattress returns work
Because mattresses can't be restocked or resold once they've been slept on, we don't ask you to repackage or ship yours back. Once your return is approved, we'll arrange pickup or disposal at no cost to you. Returned mattresses are donated to local charities where possible, and recycled through our partner Mattress Disposal Plus where donation isn't an option.
Exchanges
If you'd like a different size or product, contact us at hello@penrosemattress.com and we'll arrange the exchange directly — you don't need to place a separate order.
Damages and issues
Please inspect your order when it arrives and contact us right away if anything is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Non-returnable items
Gift cards cannot be returned. Custom or special-order products are not eligible for return. Bedding products returned in soiled or damaged condition may not be eligible for a full refund.
Refunds
We'll notify you once your return has been received and processed, and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days, less the $50 processing fee for mattress returns. Please note it can take additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since we approved your return and you haven't seen the refund, contact us at hello@penrosemattress.com.